Processing & Delivery:

Stock products are processed within 2-7 business days. Pre-order products delivery takes 30–45 working days depending on brand schedules, shipment, and customs. Bridal or luxury items may take 4–6 months. Order cancellations are not allowed for delay delivery.

Delivery Outside Dhaka:

Delivery charges: 85 BDT inside Dhaka, 150 BDT outside Dhaka. A 1% cash handling fee applies for outside-Dhaka orders.

Inspection:

Please check products upon delivery. Report defects immediately or record an unpacking video if inspection in front of the courier is not possible.

Order Holding:

Orders can be held for a maximum of 3 days. Beyond that, they will be canceled without refund, except in emergencies with prior approval.