General Policy:

Most of our products are pre-order based, so cancellations and exchanges are generally not allowed. Please review your order carefully before confirming.

Defective or Damaged Items:

If a product arrives damaged or defective, do not accept it and inform us immediately. If you cannot inspect in front of the courier, record an unpacking video. We will arrange a replacement or refund after verification. We are not responsible for issues reported after accepting the product.

Non-Returnable Items:

Bridal and luxury wear items are non-refundable.

Delivery Delays:

Refunds will be issued only if:
• Regular items are not delivered within 120 working days
• Luxury or bridal items are not delivered within 180 working days

Order Holding:

Orders held beyond 7 days without prior approval will be canceled without refund. Emergency exceptions can be considered after full payment.

Refund Method:

Refunds will be processed via the same payment method used during the order, typically within 72 hours of verification.

By placing an order, you confirm your acceptance of this return and refund policy.